NMSI - Freedom of information complaint form

Freedom of Information Enquiry Complaints

If you are dissatisfied with the response you have had from the NMSI in respect of a request for information you may invoke the appeals and complaints procedure. The NMSI undertakes to review any complaint and provide explanation, apology and where appropriate the information sought. You must make any complaint within a twelve-month period after the event which gives rise to the complaint.

You can submit a Freedom of Information Complaint using an online form, by post or fax, or by email.

Online Complaint Form

Name
Address
Postcode
Country
Telephone
Fax
Email
FOI Case Number
Nature of Complaint
Preferred method of contact
Which Museum answered your FOI Enquiry?
The outcome of your Complaint Review will be sent to you in writing using your preferred method of contact. If you require the information in a different format please specify here:
Format:
Which Museum are you directing your complaint to?

If you have any difficulty with this form, museum staff will be happy to advise. Please contact the Records Manager for any of the NMSI museums for initial advice or email foi@nmsi.ac.uk. Complaints for Wroughton should be made to the Records Manager for the Science Museum London.

Freedom of Information Enquiries by post or fax

Please download a Complaint Form, print it out and send it by Post / Fax to the appropriate NMSI Museum below:

Freedom of Information Complaint,
Records Manager,
Science Museum
Exhibition Road
London SW7 2DD
Tel: +44(0) 870 870 4771 Fax: +44(0) 20 7942 4142

Freedom of Information Complaint,
Records Manager,
National Railway Museum
Leeman Road
York YO26 4XJ
Tel: +44(0) 1904 686 242 Fax: +44(0) 1904 686 233

Freedom of Information Complaint,
National Media Museum
Bradford
West Yorkshire BD1 1NQ
Tel: +44(0) 1274 20 20 30 Fax: +44(0) 1274 723155

The NMSI will acknowledge your complaint by return of post and indicate how long the review is expected to take.

Freedom of Information Enquiries by email

Please download a Complaint Form, edit it in Microsoft Word or equivalent software, and email it to foi@nmsi.ac.uk

Appeal to the Trustees

If the internal appeal results in the decision to withhold the information being upheld, you may then refer your complaint to the Chairman of the Board of Trustees via the Committee Manager. Please address your complaint to the Committee Manager, Science Museum, Exhibition Road London SW7 2DD

Information Commissioner
If after appeal to the Chairman of the Board of Trustees you are dissatisfied, you may seek an independent review from the Information Commissioner.

Requests for a review by the Information Commissioner should be made in writing directly to:

The Information Commissioner
Wycliffe House
Water Lane
Wilmslow Tel: 01625 545700
Cheshire SK9 5AF Fax: 01625 545510

Data Protection.
The information you supply will be sent to NMSI Freedom of Information Team. It will only be used to process Freedom of Information enquiries for information as outlined above. Any personal details you supply will be treated in the strictest confidence and will be used in direct relation to work required to carry out your request.